Troubleshoot and resolve IT issues –
Provide first/second-line technical support to employees for hardware, software, network, and system problems, either in person, over phone, or via remote access.
Manage hardware and equipment –
Set up, configure, and issue laptops/desktops, peripherals, and other IT equipment to recent and existing employees; maintain an inventory of company IT assets.
Handle software installation and access –
Install, update, and license software applications; manage user accounts, email setup, and access permissions (e.g., Active Directory, VPN, systems logins).
Maintain IT infrastructure –
Monitor and maintain office network, servers, printers, and other systems to ensure smooth day-to-day operations; escalate complex issues to senior IT staff or vendors when needed.
Support onboarding/offboarding and documentation –
Prepare and configure devices for current joiners, retrieve and wipe equipment from exiting employees, and maintain records/tickets of issues resolved using a helpdesk/ticketing system.

📌 It Support Engineer Mumbai
🏢 Larsen u0026 Toubro
📍 Mumbai