Business Head / Sales Head IT Services

Location

Mumbai/Bangalore/Hyderabad

Reporting To

Chief Executive Officer (CEO) / Managing Director

Experience

20–25+ years in IT Services Sales, Business Development, and P&L; Management

Employment Type

Full time

Role Overview

We are seeking an experienced and results-driven Business Head / Sales Head to lead our sales organization, drive revenue growth, expand market presence, and build strategic client relationships. The ideal candidate will have a strong background in IT Services, Digital Transformation, Application Development, Cloud, Data & AI, Infrastructure, and Managed Services, with proven experience in scaling business, leading high-performing sales teams, and achieving aggressive growth targets.

The role carries end-to-end responsibility for business development, sales strategy, customer acquisition, account growth, profitability, and overall business performance.

Key Responsibilities

Business Growth & Strategy

- Develop and execute the organization's sales and business growth strategy.
- Drive new customer acquisition across domestic and international markets.
- Identify emerging market opportunities and develop new service offerings.
- Own annual revenue, profitability, and business growth targets.
- Develop strategic partnerships and alliances to accelerate growth.

Sales Leadership

- Lead enterprise sales for IT Services and Digital Transformation solutions.
- Build and manage a high-performing sales organization.
- Establish sales processes, forecasting, pipeline management, and governance.
- Drive consultative and solution-based selling.
- Ensure consistent achievement of quarterly and annual sales goals.

Customer Relationship Management





- Build long-term relationships with CXOs and key decision-makers.
- Lead strategic customer engagements and contract negotiations.
- Improve customer satisfaction, retention, and account expansion.
- Identify cross-sell and upsell opportunities across existing clients.

Revenue & P&L; Ownership

- Own revenue, gross margin, and profitability.
- Monitor business performance through key financial and operational metrics.
- Ensure healthy sales pipeline and predictable revenue forecasting.
- Optimize pricing and commercial strategies.

Team Leadership

- Recruit, mentor, and develop sales leaders and account managers.
- Build a performance-driven culture with measurable KPIs.
- Coach teams on enterprise selling, solution positioning, and negotiations.
- Collaborate closely with delivery, marketing, HR, finance, and technology teams.

Market Intelligence

- Track industry trends, competitor activities, and customer needs.
- Represent the organization at industry events and client forums.
- Build brand visibility and thought leadership in target markets.

Key Performance Indicators (KPIs)

- Annual Revenue Growth
- New Customer Acquisition
- Sales Pipeline Value
- Win Rate
- Gross Margin
- Customer Retention
- Account Growth
- Sales Forecast Accuracy
- Team Productivity
- EBITDA Contribution

Required Qualifications

- Bachelor's degree in Engineering, Computer Science, Business, or related field.
- MBA preferred.




- 15-25 years + years of experience in IT Services sales and business leadership.

- Strong understanding of

- Digital Transformation

- Cloud Services
- Application Development & Modernization
- Data & AI

- Cybersecurity

- Managed Services

- Infrastructure Services
- Experience selling to Enterprise, Mid-market, and Global clients.
- Proven experience managing multi-million-dollar revenue targets.
- Strong network of CXO-level relationships.

Required Skills

- Enterprise Sales
- Strategic Business Development
- Account Management
- Revenue Growth
- P&L; Management
- Sales Forecasting
- Contract Negotiation
- Solution Selling
- Leadership & People Management
- Executive Stakeholder Management
- Market Expansion
- Strategic Partnerships

Preferred Experience

- Experience working with Global Capability Centers (GCCs).
- Experience in US, Europe, Middle East, or APAC markets.
- Exposure to offshore, nearshore, and global delivery models.
- Experience working with IT Services organizations ranging from mid-sized firms to global system integrators.

Leadership Competencies

- Strategic Thinking
- Commercial Acumen
- Customer-Centric Mindset
- Data-Driven Decision Making
- Influencing & Negotiation
- Change Leadership
- Innovation
- Collaboration
- Results Orientation
- High Integrity

Success Measures (First 12 Months)

- Achieve or exceed annual revenue targets.
- Increase new logo acquisition.
- Improve customer retention and account growth.
- Expand presence in strategic industries and geographies.
- Build a scalable sales organization and predictable sales pipeline.
- Improve overall profitability while accelerating business growth.

📌 Looking For Sales Head For Mumbai -IT Services Sales/Managed Sales
🏢 Joulestowatts
📍 Mumbai