Role & responsibilities:
Manage and maintain client information on CRM platforms such as Salesforce
Address customer inquiries, grievances, and service requests promptly and professionally.
Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Contribute to customer-focused process improvements and experience initiatives.
Contribute to customer-focused process improvements and experience initiatives.
Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
Handle all customer documentation
Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
Manage Customer Visits
Manage Customer Escalations at Site
Handle cancellation retention processes
Work Experience
Skills Required:
Communication Skills
Customer Management Skills
Computer and Excel Skills
Problem-solving abilities
Attention to detail
Time management skills
Skilled Support & Learning
Job and soft‑skill training
Qualified degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements
Financial Perks
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program
Health & Insurance
Health insurance
Life insurance
Leave Entitlements
Annual leave
Maternity leave
Please note - Some perks are grade specific and may not be applicable to your grade.