Job Summary We are seeking a dynamic and experienced Learning &

- Development Manager to lead the organization's learning strategy and capability-building initiatives. The ideal candidate should have a strong background in Learning &
- Development within the retail industry, with expertise in designing and implementing learning solutions that enhance employee capability, sales performance, customer experience, leadership development, and overall organizational effectiveness.

Key Responsibilities · Develop and execute the Learning &

- Development strategy aligned with business objectives. · Lead, mentor, and manage the Learning &
- Development team, ensuring high performance and continuous career development. · Build a collaborative, performance-driven culture within the L&D; function. · Conduct Training Needs Analysis (TNA) to identify competency gaps and recommend learning interventions. · Design and implement training programs for retail sales, customer service, product knowledge, leadership development, soft skills, and compliance. · Lead onboarding and induction programs for new employees. · Develop leadership development and succession planning initiatives. · Partner with business leaders, HR, and retail operations to drive capability development across all locations. · Manage Learning Management Systems (LMS), e-learning platforms,



and digital learning initiatives. · Evaluate training effectiveness through assessments, feedback, KPIs, and business outcomes. · Manage external training partners, facilitators, and training budgets. · Coach and mentor Regional Trainers and Training Executives to enhance training quality and consistency. · Ensure standardized learning practices and training delivery across all retail locations. · Drive a culture of continuous learning, innovation, and performance excellence.

Experience · Strong experience in Learning &

- Development within the retail industry. · Proven experience in leading and managing L&D; teams. · Experience in designing and delivering large-scale learning and development initiatives across multiple retail locations. · Expertise in leadership development, retail sales capability building, customer experience training, and talent development.

Required Skills · Learning &

- Development Strategy · Team Leadership &
- People Management · Training Needs Analysis (TNA) · Instructional Design · Leadership Development · Retail Sales &
- Customer Experience Training · Facilitation &
- Presentation Skills · Coaching &
- Mentoring · Learning Management Systems (LMS) · Digital Learning &
- E-learning · Stakeholder Management · Performance Management

📌 Learning & Development Manager (Thrissur)
🏢 Kalyan Jewellers
📍 Thrissur