About the Company We are hiring Associates for an International Voice Profile at our Gurugram location.
About the Role The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a rapid-paced BPO environment.
Responsibilities - Handle customer calls for international clients professionally and efficiently
- Understand customer requirements and help them with best available options
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately Qualifications - Undergraduate/Graduate freshers are eligible to apply
- Graduates with experience in International Voice BPO domain are also welcome Required Skills - Excellent verbal communication skills in English
- Customer-focused mindset and problem-solving ability Preferred Skills - BPO International voice experience preferred 5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements) Equal Opportunity Statement Interested candidates can share their cv's on mail or WhatsApp Contact Person: HR Smrati Chouhan Contact Details: (phone hidden)