Job Title: Order-To-Cash Operations Coordinator(US shift) /n Reporting to: Shared Services Delivery Head /n Location: GEC, Noida /n Key Responsibilities /n Team Leadership & Daily Operations /n /n
- Coordinate and monitor daily team workloads across order queues and case management systems
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- Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
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- Provide real-time support, direction, and escalation assistance to team members
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- Act as the first point of contact for operational questions, issue resolution, and workflow clarification
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- Support onboarding and training of new team members on systems, SOPs, and best practices
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- Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability
/n /n Order Processing & Transaction Management /n /n
- Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
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- Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
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- Perform order adjustments, corrections, and updates as needed
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- Support EDI and manual order entry processes, including issue resolution
/n /n Customer Support & Communication /n /n
- Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
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- Provide proactive communication on order confirmations, delays, and changes
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- Deliver professional, clear, and solution-oriented responses to customer requests
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- Ensure all customer interactions are documented within the system of record (e.g., Salesforce)
/n /n Case & Queue Management /n /n
- Manage customer service cases from intake through resolution, including assignment and follow-up
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- Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
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- Route inquiries appropriately when escalation or specialized support is required
/n /n Process Compliance & Continuous Improvement /n /n
- Follow established SOPs for order entry, payment handling, and customer communication
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- Ensure compliance with company policies, including secure handling of customer data and payment information
/n /n Relevant Experience /n /n
- 6+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
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- Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
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- Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
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- Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
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- Strong background in customer communication, including order status updates, issue resolution, and transparent documentation of interactions
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- Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
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- Demonstrated ability to support onboarding, training, and continuous process improvement initiatives
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📌 Lead- Order-To-Cash Operations(US Shift) (Noida)
🏢 Pentair
📍 Noida