Lead Business Analyst – Conversation Banking / Transformation

We are looking for an experienced Lead Business Analyst to join our Banking Transformation programme, supporting initiatives around Conversation Banking and customer interaction channels . We're looking for a Business Analyst with strong experience in transformation programmes, stakeholder management, and leading BA teams in a large global organisation, preferably in the Banking/Financial Services domain.

Key Responsibilities

- Lead Business Analysis activities across large-scale transformation programmes.
- Lead, guide and mentor a team of Business Analysts across project/programme workstreams.
- Work closely with business stakeholders, technology teams, product teams and senior leadership to understand and translate business requirements.
- Drive requirement elicitation, analysis, documentation and validation.
- Define business processes, customer journeys, use cases and functional requirements.
- Facilitate workshops and stakeholder discussions to identify business needs and transformation opportunities.
- Work across complex programmes involving multiple teams, systems and stakeholders.
- Support the delivery of customer-centric and digital transformation initiatives.
- Ensure alignment between business requirements and technology solutions.
- Review and provide guidance on BA deliverables, requirements and solution approaches.

Must-Have Skills & Experience
- 4–5+ years of experience working as a Lead Business Analyst.
- Strong experience in Business Transformation / Transformation BA roles.




- Proven experience leading or guiding a team of Business Analysts within a programme/project environment.
- Experience working within a large global organisation , preferably within Banking / Financial Services.
- Strong stakeholder management and communication skills.
- Experience working with complex business processes, customer journeys and technology teams.
- Strong analytical and problem-solving skills.
- Good understanding of technical concepts and ability to work closely with technology teams.

Domain Experience Experience in Contact Centre / Customer Service transformation is desirable but not mandatory .

Candidates from other Banking domains will also be considered, particularly those who have worked on initiatives that interface with or support Contact Centre/customer interaction channels .

Good-to-Have Skills

Exposure to one or more of the following will be an advantage:

- Chatbots / Conversational AI
- Voicebots
- NLU (Natural Language Understanding)
- LLM / Generative AI
- RM Chat / WhatsApp-based customer interactions
- Genesys Cloud
- Digital Banking / Customer Experience transformation
- APIs, integrations and other technical analysis concepts

What We're Looking For We are looking for a solid Lead BA who can operate at both business and technical levels , lead BA teams, work with senior stakeholders and contribute to complex transformation programmes within a global environment.

Experience: 8+ years overall, with 4–5+ years in a Lead BA capacity

Domain: Banking / Financial Services preferred

Location: Pune/Hyderabad/Delhi

Employment Type: Full Time

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