End User Computing (EUC) Engineer – Technical Service Desk

Job Summary

We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently.

Key Responsibilities

· Provide L2 support for end-user computing environment

· Handle user calls, tickets, and remote support activities

· Troubleshoot hardware, software, OS, and application issues

· Analyze system logs and identify root cause of issues

. Configuration of Windows Autopilot

· Manage laptops, desktops, printers, and peripherals

· Perform software installation, patching, and upgrades

· Create, package, publish, and deploy applications using SCCM/Intune

· Support domain join, user account issues, and basic Active Directory tasks

· Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)

· Troubleshoot VPN, Wi-Fi, network, and connectivity issues

· Perform OS imaging, device provisioning,



and endpoint configuration

· Handle laptop theft/loss process including device lock/wipe coordination

· Maintain asset inventory and documentation

· Ensure SLA compliance and timely issue resolution

· Coordinate with L3 teams/vendors for critical incidents

Skills Required

· Experience in End User Computing / Desktop Support (L2)

· SCCM and Intune knowledge

· Windows Autopilot knowledge

· Windows Registry

· Windows OS troubleshooting skills

· Basic Active Directory administration

· O365 support experience

· Knowledge of VPN, DNS, DHCP, and networking basics

· Good communication and user handling skills

· Ability to work in rotational shifts/support setting

Preferred

· ITIL/process knowledge

· Experience with ServiceNow/Jira ticketing tools

· Good customer handling and coordination skills

? Location: DLF IT Park, Porur, Chennai

? Work Mode: Work from Office

? Working Days: 5 Days a Week

? Shift: Rotational Shifts

? Cab Facility: Provided

📌 Technical Service Desk Analyst - End User Computing (India)
🏢 Sarbajira Software
📍 India