Meinigar Technologies Pvt Ltd, Chennai

Job

DescriptionPosition Title: Key Accounts Manager – Freight Forwarding

Location: ​Mumbai, Andheri

Experience required: 3 - 8 Years

Job Type: Full time

About Stockarea

Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight

Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to

Book/Manage these services.

Key Responsibilities:

- Client Relationship Management:

oAct as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.

o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.

2. Business Retention & Growth:

o Maintain business by securing regular orders and shipments from existing clients.

o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

3. Coordination with Internal Teams:

o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.

o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.

4. Client Satisfaction:

o Monitor and manage the quality of service provided to key accounts,



addressing any issues or concerns promptly and effectively.

o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

5. Reporting & Analysis:

o Prepare regular reports on account performance, including sales, profit margins, and customer feedback.

o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.

6. Contract Management:

o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.

o Ensure compliance with all contractual obligations and service level agreements.

7. Recent Business Development:

o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.

o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Requirements

- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.

- Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry.

- Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation,

communication, and interpersonal skills.

- Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets.

- Proficiency in CRM software and MS Office Suite.

📌 Key Accounts Manager (Mumbai)
🏢 Stockarea
📍 Mumbai