The Service Desk Agent is the first point of contact for employees who need IT help. The role involves answering calls, chats, and emails, resolving common technical issues, and routing complex problems to the right team. The main goal is to provide quick support and a excellent customer experience.
Valuable French speaking and writing skills
Solid communication and customerhandling skills
Basic IT troubleshooting (laptop, desktop, email, VPN, applications)
Experience with ServiceNow or any ticketing tool
Active Directory and Microsoft 365 basics
Ability to identify incidents vs service requests
Ability to work in shifts and handle calls, chats, and emails
📌 Service Desk Engineer+ French Bengaluru
🏢 Cognizant
📍 Bengaluru
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