Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.
ABOUT THE ROLE
As a Technical Program Manager, you will be responsible for successfully onboarding current clients for API integrations.
You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.
KEY RESPONSIBILITIES
API Proficiency
Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
Work with the product team to see if the client requirements can be solved
Technical Sales Support
Own the sales pipeline of clients interested in the API offering
Work closely with the prospects to understand their needs and integration requirements
Assist in crafting technical aspects of sales proposals and presentations
Client Onboarding
Assist clients in testing API integrations in a sandbox setting
Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
If needed,
coordinate with the engineering team to deliver production ready code/ API calls to the client
Post-Integration Assistance
Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
Offer guidance on optimizing API usage and integrating new features or updates
Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs
WHAT WERE LOOKING FOR
Bachelor's degree in Engineering with 4–8 years of relevant experience.
Good understanding of APIs, including integrations and troubleshooting.
Experience with data transformation and data mapping.
Prior experience in customer-facing or customer support roles is preferred.
WHAT YOU CAN EXPECT AT TRACXN
Fixed work timings — 9 hrs 5 days. Respect for personal time; no taking work home.
A transparent, meritocratic culture where everyone explains the “why” behind their decisions.
A candid and cooperative environment that values learning, curiosity, and open discussions.
Managers and mentors who invest in your growth with timely, actionable feedback.
Continuous learning through real-time projects and cross-functional exposure.
📌 Technical Program Manager Api Support Emea Shift Bengaluru
🏢 Tracxn
📍 Bengaluru
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