Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Role & responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer queries related to products, services, and account issues.
Provide accurate information while ensuring excellent customer service.
Identify customer concerns and offer appropriate solutions within the defined TAT.
Maintain detailed and accurate records of customer interactions in the CRM system.
Escalate unresolved issues to the concerned team whenever required.
Meet quality, productivity, and customer satisfaction (CSAT) targets.




Follow company policies, compliance guidelines, and data security standards.

Eligibility:
Undergraduate (with 6 months of experience) or Graduate.
Freshers and experienced candidates are welcome.
Excellent verbal communication skills in English.
Robust problem-solving and customer-handling skills.

Shift:
Rotational shifts.
5.5-days working with rotational week-offs.

Perks:
Cab facility within a 25 km radius.
Guesthouse accommodation for up to 10 nights for eligible outstation candidates.

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