Job Responsibilities
Proactive Monitoring of all the servers using BSE tools
CPU & Memory utilization & monitoring.
Microsoft Windows Resources, Event logs & critical services Monitor.
Monthly report on server availability
Respond to and own Incident till resolution
Engage customer contracted hardware and software support vendors to facilitate incident resolution
Work with customer support teams to review & resolve incidents
Co-ordinate customer contacts with BSE vendors in case of hardware failures or involvement of third-party vendor is required.
Reinstallation of OS, in case of OS crashes and for the problems where reinstallation of OS is required.
Perform restoration of all components at time of system failure or file system corruption
Correlate related incidents together into a problem ticket and manage through the problem management process




Patch OS for Security patches and release management for the same.
Creation/deletion/configuration of VMs, Creating/Deleting VM Snapshots.
Reporting VM performance status using Native tools/monitoring tools
Manage Hyper-V 2012/2016 Clusters
Manage Access rights and folders
OS hardening as per the policy recommendations by BSE
IIS Basic troubleshooting
Server Inventory Management

Desired Skill
Hyper-V Management (Must) 2) Failover Cluster Configuration and Management (Must) 3) IIS troubleshooting (Must) 4) Security patching and Hardening (Must)) 5) Server commissioning and decommissioning 6) OS Migration – In place and Side by side (Must) 7) Server Performance troubleshooting

📌 Windows Administrator Hyderabad (India)
🏢 Softenger
📍 India