Designation: Customer Support / Tele Sales Associate/ Booking Fulfilment Executive
Department: Sales
Employment Type: Full time
Location: Kolkata
Reporting To: Operations Manager
Key Responsibilities
Customer Support & Communication
Respond to customer inquiries and concerns promptly, accurately, and professionally.
Assist customers in placing orders/bookings
Booking Management & Verification
Monitor and accept online bookings received through various booking channels.
Contact customers promptly to verify booking details and other relevant information
Ensure that every current lead receives a response and is closed or appropriately processed within shortest possible time
Service Provider Allocation & Dispatch Coordination
Identify and allocate the nearest available therapist.
Coordinate with therapists to ensure that they have received the booking details and are proceeding to the customer's location.
CRM & Record Management
Maintain accurate and up-to-date records of all customer interactions, enquiries, bookings, sales, cancellations, and follow-ups in the CRM system.
Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
Customer Experience
Handle customer concerns professionally and coordinate with the relevant team for timely resolution.
Gather customer feedback and share relevant insights with management to improve service quality.
Qualifications
Experience: Prior experience in chat support and customer service is mandatory. Prior experience with sales is an advantage.
Technical Skills: Proficiency with CRM software and Microsoft Office.
Language Skills: Robust communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)
Skills & Competencies
Communication: Strong verbal communication skills with a friendly and persuasive demeanour.
Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
Time Management: Efficient at managing time and handling multiple calls and follow-ups.
Problem-Solving: Ability to handle objections and provide solutions to customer issues.
Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.
Office Timing:
9 hours Shift (Weekly Off between Monday to Thursday)