Job Responsibilities
Handle inbound/outbound international customer calls professionally.
Understand customer requirements and provide accurate solutions.
Maintain excellent communication and customer service standards.
Follow call handling procedures, quality standards, and process guidelines.
Maintain proper call records and update customer information.
Meet assigned productivity, quality, and performance targets.
Escalate complex customer issues to the appropriate team when required.
Requirements
Excellent English communication skills – verbal and written.
Comfortable working in a night shift.
Positive listening, problem-solving, and interpersonal skills.
Previous experience in an international voice process/customer service is preferred.
Freshers with robust communication skills may also apply.
Candidates should be comfortable working from the HSR Layout, Sector 6 office.
Perks
5-day working week
Incentives as applicable
Growth and learning opportunities
Professional work environment
📌 International Voice Process Agent Bengaluru
🏢 Mergen Infotech (OPC) Private
📍 Bengaluru
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