Java Customer Success / Renewals Specialist – North America Market /n Location: Noida /n Work Timings: US Shift /n Market: North America – SMB /n Function: Java Sales / Customer Success / Renewals /n About the Role /n Oracle Java SE is one of the most widely used platforms for enterprise applications and mission-critical workloads.

Oracle

Java SE Subscription provides organizations with access to Java SE updates, support, and management capabilities required to run Java applications securely and reliably. /n We are looking for an experienced Customer Success / Renewals Specialist to support Oracle's Java SE Subscription business for the North America SMB market. /n In this role, you will manage a portfolio of existing customers and drive the timely renewal of Java SE Subscription contracts. You will act as a key point of contact for customers throughout the renewal lifecycle, proactively engaging them on upcoming renewals, pricing, contracts, quotations, and commercial requirements. /n This is a high-volume, customer-facing role requiring strong renewal management, account management, negotiation, forecasting, and stakeholder management skills. You will work closely with Java Sales, Channel Support, Operations, and other cross-functional teams to maximize renewal rates, protect recurring revenue, and deliver an excellent customer experience. /n What You Will Do /n /n

- Own and manage the end-to-end renewal lifecycle for an assigned portfolio of Java SE Subscription customers in the North America market.

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- Proactively engage customers through email and phone regarding upcoming subscription renewals.

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- Build strong relationships with existing customers and partners and serve as their primary point of contact for renewal-related discussions.

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- Understand customer requirements, address commercial concerns, and guide customers through the renewal process.

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- Negotiate renewal terms and work toward timely closure while maintaining a positive customer experience.

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- Manage a high volume of renewal transactions and follow-ups while ensuring accuracy and adherence to defined timelines.

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- Create and maintain opportunities, budgetary quotes, renewal quotes, and associated commercial documentation for direct transactions.

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- Coordinate with internal teams to support the processing and booking of direct renewal transactions.

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- Partner with the Java Sales Channel Support team to facilitate indirect or partner-led transactions.

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- Maintain accurate customer, prospect, activity, and forecast information in CRM systems.

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- Provide regular renewal forecasts, pipeline updates, and deal status to Java Sales management.

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- Achieve or exceed assigned quarterly renewal and sales targets.

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- Identify opportunities for co-termination, reinstatement, and renewal optimization across assigned accounts.

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- Ensure renewal and maintenance quotes are accurate and submitted to customers within agreed timelines.

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- Handle customer escalations professionally, coordinate appropriate solutions, and follow through until resolution.

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- Collaborate with Sales, Operations, Finance, Channel, and other cross-functional teams to address customer requirements and remove obstacles to renewal.

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- Develop and execute account-level renewal plans to improve retention and maximize renewal revenue.

/n /n What We Are Looking For /n 5–8 years of relevant professional experience, with significant experience in one or more of the following areas: /n /n

- Customer Success

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- Subscription Renewals

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- Software / Technology Renewals

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- Inside Sales

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- Account Management

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- Sales Support / Commercial Operations

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- Proven experience managing renewals for the US / North America market or other international markets.

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- Experience working with software subscriptions, licenses, maintenance, support contracts, SaaS, or recurring-revenue business models is strongly preferred.

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- Demonstrated ability to manage a portfolio of customers and deliver against renewal, revenue, or sales targets.

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- Strong customer relationship management and account management skills.

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- Excellent written and verbal communication skills, particularly for professional customer correspondence.

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- Strong negotiation, influencing, and objection-handling capabilities.

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- Ability to manage a high-volume transaction environment with multiple customers, deadlines, and follow-ups simultaneously.

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- Strong forecasting, pipeline management, planning, and organizational skills.

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- Experience working with CRM and sales opportunity management systems.

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- Ability to collaborate effectively with Sales, Operations, Finance, Channel, and other cross-functional stakeholders.

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- Strong problem-solving skills with the ability to manage customer escalations and drive issues to closure.

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- Commercial awareness and the ability to balance customer experience with renewal and revenue objectives.

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- Comfortable working in a US shift from the Noida location.

/n /n Preferred Profile /n The ideal candidate is a customer-focused renewals qualified who combines commercial acumen with strong execution discipline. You should be comfortable managing a large portfolio of accounts, communicating with North American customers, negotiating commercial discussions, maintaining accurate forecasts, and consistently driving renewals to closure. /n Experience within an enterprise software, technology subscription, SaaS, cloud, licensing, or support-renewal environment will be advantageous. /n Learn More About Oracle Java /n For additional information about Oracle Java and Java SE offerings: /n /n

- Oracle Java SE Overview:

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- Oracle Java SE Subscription:

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📌 Java Customer Success Specialist (NA region) (Noida)
🏢 Oracle
📍 Noida