Key Responsibilities

- Troubleshoot and resolve complex issues related to:
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune, Defender etc.).
- Windows, Mac, Linux OS trouble shooting and installation.
- M365 app errors, networking /VPN/ connectivity & performance issues.
- All Linux, Mac and Windows software installation and troubleshooting.
- JIRA & Confluence.
- Handle remote troubleshooting via tools such as TeamViewer
- Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID in laptops and Mobile phones.
- Configure / Maintain meeting room hardware, AV equipment, and printers.
- Ensure timely resolution within SLA/SLO, escalate appropriately where needed.
- Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions.
- Minimum 4 years of relevant experience, with strong written and verbal communication with a neutral and explicit English accent.

📌 IT Technician (Hyderabad)
🏢 Arrise Solutions India Private
📍 Hyderabad