Job Title: IT Support Engineer

Department: Information Technology

Reporting To: Director of Information Technology

Role Overview The IT Support Engineer will serve in a generalist capacity, supporting all IT systems and services across the organization. This role is responsible for ensuring operational stability, reliability, and security for both India-based offices and global locations. The ideal candidate will provide hands-on technical support, manage Microsoft cloud environments, and contribute to maintaining a secure and efficient IT infrastructure.

Key Duties and Responsibilities Microsoft 365, Azure & Entra Administration

- Administer Microsoft 365, Azure, and Entra environments
- Manage, support, and configure Microsoft Office suite applications for staff
- Administer SharePoint Online, ensuring security, availability, performance, interoperability, and reliability
- Support and maintain enterprise-level Microsoft Exchange Online infrastructure

General IT Support (End-User Support & Training)

- Provide training and guidance to end-users on Microsoft 365 tools and collaboration platforms (Office Suite, Teams, OneDrive, Outlook, etc.)
- Deliver end-user support for hardware, software, and IT services
- Perform new user onboarding, including workstation setup, software installation, telephone configuration, and network printing
- Maintain and support IT infrastructure components such as firewalls, switches, and Wi-Fi systems, including monitoring and troubleshooting

Operational Security, Maintenance & Governance

- Ensure high availability and reliability of systems, targeting 24/7/365 uptime
- Perform software updates, patches, BIOS, and firmware upgrades as required




- Monitor backup systems to ensure business continuity
- Oversee antivirus platforms to maintain security compliance and coverage
- Maintain accurate and up-to-date hardware inventory using tracking tools
- Conduct periodic audits of user accounts, software, and services

Qualifications & SkillsCore Requirements

- Excellent communication skills with strong command of spoken and written English
- Robust commitment to customer service and user satisfaction
- Proven help desk experience with the ability to troubleshoot hardware and software issues

Technical Expertise

- Local Active Directory (User management, DNS, DHCP) – Expert level
- Microsoft 365 / Office 365 – Expert level
- Entra Active Directory – Strong experience
- Exchange Online – Working knowledge
- Azure – Working knowledge
- SharePoint Online – Basic to intermediate experience
- Networking fundamentals (IP, DNS, SMTP, DHCP)

Value-Added Skills (Preferred)

- Experience with virtual machines (Hyper-V)
- Knowledge of PowerApps development
- Basic Linux administration skills
- Advanced networking (monitoring, troubleshooting, management)
- Advanced Azure capabilities (cloud storage, networking, Intune, security policies)

Key Competencies

- Problem-solving and analytical thinking
- Strong organizational and multitasking abilities
- Ability to work independently and in a global team environment
- Proactive approach to system monitoring and issue resolution

Job Types: Full-time, Permanent Pay: ₹30,902.99 - ₹60,246.71 per month

Benefits

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 IT Support Engineer (Hyderabad)
🏢 RADISE International
📍 Hyderabad