Role & responsibilities

- End User Support & Helpdesk:
- Provide Level 1 and Level 2 technical support to end users and remote users.
- Diagnose and resolve hardware, software, printer, email, and network-related issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Perform endpoint patching, upgrades,
- Manage user accounts, passwords, group policies, and access permissions.
- Maintain IT asset inventory and documentation.
- Record and track incidents, service requests, and resolutions through ticketing systems.
- Ensure compliance with IT policies and service-level agreements (SLAs).

- Windows Server Administration:
- Install, configure, and maintain Windows Server environments.
- Manage Active Directory, DNS, DHCP, Group Policy, and File Servers.
- Monitor server performance, availability, and system health.
- Perform server patching, upgrades, backups, and disaster recovery activities.
- Troubleshoot server and application-related issues.
- Network Administration (Firewall, Switches, Wi-Fi):
- Monitor and troubleshoot LAN, WAN, and wireless network infrastructure.
- Manage enterprise Wi-Fi access points, controllers, and connectivity issues.

- Office 365 Administration:
- Manage user accounts, licenses, and permissions in Microsoft 365.
- Configure Exchange Online, SharePoint, Teams, and OneDrive.
- Implement security measures like MFA and compliance policies.

- Security:
- Deploy and manage antivirus solutions across endpoints.
- Monitor and respond to SOC alerts, malware alerts and security incidents.

- Data Loss Prevention (DLP):




- Implement and maintain DLP policies to protect sensitive data.
- Monitor data movement and ensure compliance with regulations.
- Documentation & Compliance:
- Maintain accurate documentation of configurations and procedures.
- Ensure compliance with organizational and regulatory standards.

- Support:
- Coordinate with Network, Security team, site engineers, vendors, and support partners to resolve infrastructure issues, ensure compliance and implement improvements.
- Provide technical support and resolve server-related issues.
- Maintain documentation for configurations, procedures, and system changes.

Preferred candidate profile

- Minimum 5 years of experience in server administration in enterprise environments.

- Strong understanding in
- End User Support & Helpdesk

- Windows Servers
- Firewall Monitoring & Management
- MPLS & WAN Network Monitoring
- Switch & Wi-Fi Administration
- Incident Management & Root Cause Analysis
- Team Communication & Stakeholder Management
- Vendor Management & Coordination
- IT Asset & Documentation Management

* Experience working with cross-functional teams and external vendors.
- Solid understanding of server security, patch management, and performance optimization.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Strong customer service orientation for handling end-user support.
- Proven work experience as an IT Support Engineer / Technical Support Engineer, or similar role.
- Excellent problem-solving and communication skills.
- Ability to work in a team setting.

📌 It Support Engineer (Vadodara)
🏢 Baroda Global Shared Service
📍 Vadodara