The IT Manager will act as the owner of IT, ERP, and digital systems, with the primary objective of:

- Eliminating manual and fragmented systems
- Bringing real-time visibility into production and operations
- Strengthening cybersecurity and governance
- Building a scalable digital foundation for future growth

This role is not limited to IT support it is a business-critical role responsible for driving system-led execution discipline across the organization.

Key Responsibilities

1. ERP Ownership & Business System Transformation (Critical Priority)

- Own and drive end-to-end usage of ERP (Lighthouse or future systems)
- Ensure ERP becomes the single source of truth across:
- Sales Planning Production Dispatch Finance

- Lead implementation of
- Production Planning & Discrete Manufacturing modules

- Eliminate dependency on
- Excel / Google Sheets / manual tracking

- Ensure

- Data accuracy
- Master data discipline (items, BOMs, routing, vendors)

2. Production Visibility & Shop Floor Digitisation

- Solve the current “black box production” problem

- Implement

- Digital production tracking systems
- Shop floor data capture (tablets / barcode / QR systems)

- Integrate
- PLC / SCADA / LIMS / equipment data with ERP
- Enable real-time visibility of:

- Order status

- Delays and bottlenecks

- Production performance

3. IT Infrastructure & Plant Systems

- Manage plant-wide IT infrastructure:
- Network, Wi-Fi, firewalls, switches
- Cloud systems (OCI / similar)

- Ensure

- High uptime and performance

- Scalability for future expansion
- Upgrade outdated systems and endpoints





4. Cybersecurity & Data Protection (High Priority)

- Strengthen cybersecurity posture across the organisation:
- VPN-based access (remove open remote tools)
- Role-based access control (RBAC)
- Identity & Access Management (IAM)
- Endpoint security (EDR, patching)

- Ensure
- Protection of financial and HR data
- Compliance readiness (DPDPA, audits)

- Build

- Incident response framework

- Security monitoring and logs

5. Backup, Disaster Recovery & Risk Management

- Design and implement:
- Automated and tested backup systems
- Disaster Recovery (DR) plan with defined RTO/RPO

- Conduct periodic DR drills
- Remove single points of failure in IT systems

6. Data, MIS & Analytics

- Build a structured data foundation:
- Improve data integrity and standardisation

- Deliver reliable dashboards for

- Production

- Inventory

- Costing

- Delivery performance
- Enable leadership to take data-driven decisions in real time

7. IT Governance & Process Discipline

- Establish formal IT governance:
- Policies for access, usage, security

- Change management processes

- Implement

- Ticketing system with SLAs

- Move organisation from
- Person-dependent System-driven

8.



Vendor & Technology Management

- Manage ERP, IT, and application vendors

- Evaluate and implement

- CRM

- HRMS

- Cybersecurity tools
- Ensure alignment with long-term growth and scalability

9. Team Management & Capability Building

- Manage and develop internal IT team

- Build internal capability in

- Cybersecurity

- Infrastructure

- Application support

Key KPIs (Success Metrics)

- ERP adoption across departments (% usage)
- Reduction in manual processes (Excel dependency)
- Production visibility (real-time tracking implementation)
- System uptime (>99%)
- Cybersecurity incidents (zero major breaches)
- Backup and recovery readiness (tested DR)
- Data accuracy and reporting reliability

Candidate Profile

Experience

- 8–15 years in IT / Systems roles

- Experience in
- Manufacturing / steel / industrial setup (preferred)
- Robust exposure to ERP-led environments

Technical Skills

- Networking (LAN/WAN, VPN, VLAN, firewalls)
- ERP systems (implementation + management)
- Cybersecurity (IAM, endpoint security, backups)
- Cloud infrastructure (OCI/AWS/Azure)
- Data & reporting tools (Power BI preferred)

Preferred Experience

- IT-OT integration (PLC / SCADA / MES)
- Manufacturing digitisation projects
- Compliance (DPDPA / ISO 27001 exposure)

Behavioral Requirements

- High ownership mindset
- Ability to work with plant teams
- Strong execution orientation
- Comfortable working directly with leadership
- Ability to drive change in traditional environments

📌 IT Manager (ERP, Manufacturing Systems & Digital Transformation) (Mandi Gobindgarh)
🏢 WOW Softech
📍 Mandi Gobindgarh