Dear Candidates,

Sword is looking for IT Helpdesk/Service desk resource !!

Remote !!

Looking for South India candidates only !!!

Exp : 4+yrs

Package : Negotiable

Only Male candidates are preferred!!

Role & responsibilities

Key Responsibilities (but not limited to):

- Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
- Facilitate user password resets
- Coach users in the use of hardware, software, and file management.
- Channel and escalate technically complex problems to the appropriate resources
- Perform computer equipment repairs; manage network printers and wireless connectivity.
- Install software and computer peripherals
- Identify when off-site repairs are required and coordinate with third party vendors
- Prepare and test new computer equipment and oversee shipping to new store locations
- Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
- Maintain and deploy standard hardware image to variety of hardware platforms.
- Contribute ideas and solutions to IT Services issues at large
- Ensure warranty and registration requirements are fulfilled




- Provide Android/iPhone support and front-line telephone support
- Document best practices
- Perform other related duties as assigned

Desired Skills/Experience: Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding setting

Keen attention to detail

Proven analytical and problem-solving abilities if you are interested , please call or message me your cv to [email protected]/Abinaya - Whatsup - (phone hidden)

📌 IT Helpdesk / Service desk analyst (Chennai)
🏢 Sword Group
📍 Chennai