Role SummaryWe are looking for agile and customer-focused professionals to manage the Lead Conversion Process. The role involves handling customer inquiries related to skincare and cosmetology services, resolving queries, and converting leads into walk-in appointments through effective communication and relationship-building.
Key ResponsibilitiesHandle inbound and outbound customer calls regarding skincare and cosmetology-related services.
Understand customer requirements and provide accurate information about services and treatments.
Convert inquiries into confirmed walk-in appointments and drive lead closures.
Resolve customer concerns professionally while ensuring a positive customer experience.
Maintain accurate call records and update customer information in the CRM system.
Ensure high levels of customer satisfaction and service quality at all times.
Compensation & BenefitsSalary: ₹21,000 per month
Work Mode: Work from Office
Working Days: 6 Days a Week
Weekly Off: 1 Rotational Week Off
Shift: Rotational Shift
Eligibility CriteriaGraduate from any stream or discipline.
Immediate joiners preferred.
Minimum 1 year of experience in Sales, Lead Conversion, Customer Service, or a related field.
Candidates with a Sales background or Cosmetology/Skincare industry experience will be preferred.
Robust communication skills in English + any one of the following languages:
Kannada
Hindi
Bengali
Marathi
Gujarati
Required SkillsExcellent communication and interpersonal skills.
Strong convincing and negotiation abilities.
Customer-centric approach with problem-solving skills.
Basic knowledge of CRM tools and call documentation.
Ability to work in a target-driven workplace.
Preferred SkillsExperience in lead generation, lead conversion, or telesales.
Exposure to the skincare, beauty, wellness, or cosmetology industry.
Ability to build rapport and maintain customer relationships effectively.