Job Summary:The Restaurant Captain is responsible for supervising the floor operations during service hours, ensuring exceptional guest experience, and leading the service team to deliver efficient and high-quality service. The role acts as a bridge between the management and service staff to ensure smooth day-to-day operations.
Key Responsibilities:
1. Guest Service & Experience
Ensure prompt, courteous, and effective service to all guests.
Handle guest queries, complaints, and feedback professionally.
Maintain high standards of hospitality and brand service guidelines.
Assist in table allocation and managing reservations/waitlists.
2. Team Supervision
Supervise stewards and service staff during shifts.
Conduct pre-shift briefings and allocate duties.
Monitor grooming, hygiene, and discipline of team members.
Provide on-the-job training and coaching to current staff.
3. Operational Management
Ensure smooth coordination between kitchen and service teams.
Monitor table turnover and service timing.
Oversee billing accuracy and closing procedures.
Ensure compliance with SOPs and safety standards.
4. Sales & Upselling
Drive upselling of food, beverages, and promotions.
Ensure team achieves daily sales targets and KPIs.
Recommend specials and signature dishes to guests.
5. Compliance & Hygiene
Ensure cleanliness and presentation of the restaurant floor.
Follow food safety and health regulations.
Maintain service equipment and report any issues.
Key Skills & Competencies:
Solid leadership and team management skills
Excellent communication and interpersonal skills
Customer-focused mindset
Problem-solving ability
Knowledge of POS systems and billing
Good understanding of F&B; operations
Qualifications & Experience:
Minimum education: Graduate / Hotel Management preferred
2–4 years of experience in restaurant service, with at least 1 year in a supervisory role
Experience in casual dining / premium dining preferred
📌 Restaurant Captain Pune (India)
🏢 IMPRESARIO Entertainment & Hospitality
📍 India
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