Position: Executive – CRM
PLACE OF POSTING: Bangalore

REPORTS TO: Head – Customer Relationship Management

EDUCATIONAL BACKGROUND

Master of Business Administration (Any Specialization)

WORK EXPERIENCE
Industry: Real Estate, Property Development, or Customer Service-oriented industries
Area of Experience: Customer Relationship Management, Client Servicing, Post-Sales Operations
Years of Experience: 0–1 years

PERSONAL ATTRIBUTES
Excellent communication and interpersonal skills
Robust problem-solving ability and customer-centric attitude
High attention to detail and organizational skills
Ability to handle multiple tasks and deadlines
Proficient in MS Office and CRM software tools
Team player with a proactive approach

RESPONSIBILITIES
Manage customer interactions from post-booking to handover of property.
Handle documentation,



agreement execution, and coordination with legal and accounts departments.
Ensure timely collection of payments as per the agreed schedule and follow up with customers.
Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
Address customer queries, complaints, and provide appropriate resolutions within TAT (Turn Around Time).
Prepare and maintain MIS reports related to customer payments, agreement status, and communications.
Assist in planning and executing customer engagement activities and events.
Manage CRM systems and ensure accurate data entry and documentation.

📌 Customer Relationship Management Bengaluru (India)
🏢 Sobha
📍 India