Key Responsibilities
Act as the main contact person for client needs and questions.
Build robust, trust-based relationships over time.
Find new sales opportunities within current accounts (upselling and cross-selling).
Handle contract renewals and negotiate deals.
Work with internal teams to make sure client projects and services finish on time.
Fix client complaints fast and stop issues from growing.
Share regular progress reports and data with clients.
Required Skills and Qualifications
Bachelor’s degree in business, marketing, or a related field.
Past work experience as an Account Manager or in customer service and sales.
Strong skill in using CRM software (like Salesforce or HubSpot) and MS Office.
Outstanding talk and listening skills.
Valuable problem-solving and negotiation talents.
Ability to manage many projects at the same time.