Job Description:
Handle customer enquiries received through email, phone, website, and B2B portals.
Review RFQs, technical specifications, and customer requirements.
Prepare and submit techno-commercial quotations within committed timelines.
Coordinate with engineering, production, procurement, and dispatch teams for order execution.
Maintain and update customer records, enquiries, quotations, and sales activities in ERP/CRM systems.
Prepare sales reports, enquiry status reports, and forecast data for management review.
Ensure high customer satisfaction through timely communication and support.