Cinema Guest Service Provider (GSP) – Roles & ResponsibilitiesPosition: Cinema Guest Service Provider (GSP)
Key Responsibilities:
Welcome and assist guests with a friendly and qualified approach.
Check and validate tickets at the cinema entrance.
Guide guests to their respective screens and seats.
Assist guests with queries regarding shows, seating, facilities, and timings.
Maintain cleanliness and presentation of the lobby, corridors, and common areas.
Monitor the auditorium before, during, and after the show.
Ensure guest safety and report any incidents or issues immediately.
Assist guests during emergencies and follow cinema safety procedures.
Coordinate with F&B;, Security, Housekeeping, and Operations teams for smooth guest service.
Handle guest complaints professionally and escalate issues to the Duty Manager when required.
Support crowd management during peak hours and special shows.
Ensure all cinema SOPs, service standards, and grooming guidelines are followed.
Assist with lost & found items and maintain proper records.
Perform other operational duties assigned by the Cinema Duty Manager.
Key Skills:
Positive communication and customer service skills
Pleasant personality and qualified grooming
Ability to work in shifts, weekends, and holidays
Team player with a positive attitude
Ability to handle guests and situations calmly
Prior experience in cinema, hospitality, retail, or customer service will be an advantage.