Role & responsibilities

- Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.

- Understand customers travel requirements, including destinations, travel dates, preferred airlines, baggage needs, and budget.

- Search and compare international flight options and provide customers with the best available choices.

- Prepare and present competitive airfare quotations.

- Convert inquiries and leads into confirmed flight bookings.

- Follow up with potential customers and maintain strong customer relationships.

- Assist customers with itinerary changes, cancellations, rebooking, and other travel-related requests.

- Provide accurate information regarding fares, baggage allowances, airline policies, and booking conditions.

- Upsell or cross-sell suitable travel options when appropriate.

- Maintain accurate customer and booking information in the companys CRM or booking system.

- Meet or exceed monthly sales, conversion, and revenue targets.

- Stay updated on airline schedules, international routes, fare rules, promotions, and travel policies.

- Deliver excellent customer service and ensure a smooth booking experience.

Preferred candidate profile

- Previous experience in international travel sales, airline ticketing,



travel agency, or a similar role is preferred.

- Strong knowledge of international flight routes, airlines, and airfare structures.

- Experience with GDS systems such as Amadeus, Sabre, or Galileo is an advantage.

- Excellent communication and interpersonal skills.

- Strong sales, negotiation, and closing abilities.

- Ability to work with sales targets and handle multiple customer inquiries.

- Good computer skills and familiarity with CRM, email, WhatsApp, and online booking systems.

- Strong attention to detail, particularly when handling passenger and itinerary information.

- Ability to work independently as well as part of a team.

- Fluency in English is required; additional languages are an advantage.

Preferred Skills

- Experience selling Canada-India, India-Canada, USA, UK, Middle East, Europe, and other international routes.

- Knowledge of airline fare rules, baggage policies, refunds, exchanges, and ticketing procedures.

- Experience working with high-volume travel leads.

- Robust follow-up and customer relationship management skills.

- Target-oriented and motivated by commissions and sales performance.

📌 International Ticketing Executive (Zirakpur)
🏢 Smart FlyFares
📍 Zirakpur