Job Summary:

We are looking for a Customer Support Executive to join our BPO team. The candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely communication.

Key Responsibilities:

- Handle customer calls, emails, chats, and other support channels.

- Understand customer requirements and provide appropriate solutions.

- Resolve customer complaints and issues within defined timelines.

- Maintain a professional and courteous approach during customer interactions.

- Follow company policies, processes, and service quality standards.

- Record and update customer information accurately in CRM systems.

- Escalate complex or unresolved issues to the appropriate department.

- Meet daily, weekly, and monthly performance targets.

- Maintain required quality, productivity, AHT, and customer satisfaction (CSAT) standards.

- Follow call handling and communication guidelines.





- Coordinate with internal teams to resolve customer issues.

- Maintain confidentiality of customer and company information.

Required Skills:

- Excellent verbal and written communication skills.

- Good listening and problem-solving abilities.

- Customer-focused and positive attitude.

- Basic computer knowledge and familiarity with MS Office/CRM tools.

- Ability to work under pressure and meet targets.

- Good typing and multitasking skills.

- Ability to work effectively in a team workplace.

- Willingness to work in rotational shifts, including night shifts if required.

Eligibility:

- Minimum qualification: Graduate.

- Minimum 1 year of experience in BPO/KPO sector.

Customer

Service experience is an advantage in International voice & non-voice process.

- Good command of English and Hindi; additional languages are a plus.

Pay: ₹33,000.00 - ₹36,000.00 per month

Work Location: In person

📌 International BPO Calling (Kalyani Nagar)
🏢 Radhika Provision
📍 Kalyani Nagar