Key Responsibilities
Respond to customer queries through phone, email, chat, and other communication channels.
Understand customer concerns and provide accurate and timely solutions.
Handle complaints professionally and ensure customer satisfaction.
Follow up with customers regarding pending issues and requests.
Maintain accurate records of customer interactions and complaints.
Coordinate with internal teams to resolve customer issues.
Provide customers with information about products, services, orders, and policies.
Escalate complex or unresolved issues to the appropriate department.
Maintain a positive and skilled attitude while interacting with customers.

Required Skills
Excellent verbal and written communication skills.
Positive listening and problem-solving abilities.
Customer-oriented and patient approach.
Basic computer knowledge and proficiency in MS Office.
Ability to work independently as well as part of a team.
Positive time-management and multitasking skills.
Ability to handle difficult customers professionally.

📌 Client Relationship Officer Chennai
🏢 PINAKA ENTERPRISES
📍 Chennai