We are looking for a CRM & Customer Support Executive to manage incoming customer enquiries and communication through WhatsApp, phone and our CRM system.
Key Responsibilities:
Handle incoming customer chats and enquiries.
Respond to customers professionally and promptly.
Update customer information, conversations and lead status in the CRM.
Follow up with customers regarding quotations, approvals, pictures, pickups and deliveries.
Coordinate with the internal team and keep customers updated.
Ensure no customer enquiry or follow-up is missed.
Maintain accurate CRM records and update lead stages regularly.
Handle routine customer queries and escalate issues when required.
Follow the company's communication processes and templates.
📌 Crm Executive Noida
🏢 ColorSpa private
📍 Noida
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