As an Inside Sales Representative at Shivaami, you will be the first point of contact for potential customers, responsible for generating leads, qualifying prospects, and driving sales opportunities primarily through phone, email communication and other social media. You will work closely with the sales teams to understand customer needs and promote our offerings. The role requires excellent communication skills, persistence, and the ability to thrive in a target-driven setting. Your efforts will directly contribute to achieving revenue goals and expanding Shivaami’s customer base.
Key Responsibilities
Source new sales prospects through outbound cold calls and emails.
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Research accounts, identify key players and generate meetings
Enter, update, and maintain CRM information on leads,
prospects, and opportunities
Required Skills & Attributes
Strong communication (both email & phone) and interpersonal skills.
Comfortable with outbound prospecting (cold‑calls, cold‑emails).
Able to generate their own data through data mining. Valuable at research: finding leads, mapping org structures, target accounts.
Eagerness to learn technical & product details and features of the product they are expected to position (cloud solutions, Google Workspace, etc.).
Ability to understand customer pain points & articulate value propositions.
Comfortable working in a target‑driven environment.
Basic computer skills: proficiency with Google Workspace / Microsoft Office. Experience using CRM tools.