We are looking for an energetic and target-oriented Telecaller – Debt Recovery to handle customer calls, follow up on overdue accounts, and support timely payment collections. The candidate will be responsible for communicating professionally with customers and achieving assigned collection targets.
Key ResponsibilitiesMake outbound calls to customers regarding overdue loans/accounts.
Follow up regularly for pending and overdue payments.
Explain outstanding amounts, due dates, and available payment options.
Convince customers to make timely payments and negotiate payment commitments within company guidelines.
Maintain proper records of customer conversations, commitments, and payment status.
Follow up on promised payment dates and ensure commitments are fulfilled.
Handle customer queries and complaints professionally.
Coordinate with the field collection/recovery team wherever required.
Achieve daily, weekly, and monthly collection targets.
Maintain confidentiality of customer and company information.
Follow company policies, compliance requirements, and ethical collection practices.
Candidate RequirementsMinimum qualification: 10th Pass / Graduate
Freshers can apply; experience in telecalling, collections, banking, finance, or debt recovery will be an advantage.




Valuable communication and convincing skills.
Basic knowledge of Hindi/Gujarati; English communication is an advantage.
Comfortable making a high volume of outbound calls.
Target-oriented and self-motivated.
Basic computer knowledge and ability to maintain call records.
Ability to handle customers calmly and professionally.
Key SkillsTelecalling & Customer Handling
Debt Collection / Recovery
Negotiation & Convincing Skills
Follow-up Management
Target Achievement
Communication Skills
Basic Computer Knowledge
Customer Relationship Management
Performance ParametersDaily call productivity
Collection amount achieved
Promise-to-pay conversion
Promise-to-pay follow-up
Customer contactability
Monthly recovery targets
Quality and compliance of customer interactions

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Salary & BenefitsSalary: As per experience and industry standards
Incentives: Attractive performance-based incentives
Training and development support
Growth prospects within the collection/recovery team

Preferred Candidates: Candidates with experience in BL / PL / HL collections, DRA / Non-DRA, banking collections, EMI recovery, or loan recovery will be preferred.

📌 Telecaller Debt Collection Recovery Surat (India)
🏢 Cred Business Services
📍 India