Job Title: Customer Support Executive (International Voice Process)

Company: Leading MNC

Location: Kharadi, Pune

Salary: ₹25,000 – ₹35,000 CTC + Possible Incentives + Travel allowance OR Cabs

Shift: Rotational / Night Shift

Working Days: 5.5 Days

Job Overview

We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.

Key Responsibilities
Handle inbound customer calls for international clients
Resolve queries related to orders, payments, returns, and services
Provide accurate information and quick resolutions
Maintain proper documentation of customer interactions
Meet quality, compliance,



and productivity KPIs
Ensure high customer satisfaction at every interaction

Eligibility Criteria
Qualification: Undergraduate / Graduate (any stream)
Experience: Minimum 6 months in International BPO (Voice) OR Extremely positive fresher
Communication: Excellent English (mandatory)
Comfortable with night shifts & rotational offs
Immediate joiners preferred

Selection Process
HR Round
Operations Round

Perks & Advantages
Night shift allowance (for males)
Cab facility for females
PF, ESI & other advantages
Growth in international BPO domain

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