Wzatco Projectors is seeking an experienced Team Lead – Technical Support to manage and mentor our technical support team. This role combines solid technical knowledge of consumer electronics with leadership, process improvement, and customer experience ownership.

Key Responsibilities
Team Leadership Lead, mentor, and manage a team of technical support executives
Assign daily tasks, monitor workloads, and ensure SLAs are met
Conduct training, performance reviews, and regular feedback sessions
Act as an escalation point for complex technical or customer issues

Technical & Product Support
Provide advanced technical support for Wzatco projectors and accessories
Troubleshoot issues related to hardware, firmware, connectivity, apps, and setup
Coordinate with engineering and product teams to resolve recurring issues
Maintain and update technical documentation, FAQs, and troubleshooting guides

E-commerce & Customer Experience
Handle escalations from marketplaces (Amazon, Flipkart, website, etc.)
Ensure high customer satisfaction scores and low return rates
Analyze support tickets, returns,



and feedback to identify trends
Improve post-sales support processes to enhance customer trust

Reporting & Process Improvement
Track KPIs such as response time, resolution time, CSAT, and return reasons
Prepare weekly/monthly performance reports for management
Implement SOPs and best practices to improve efficiency
Support product launches with readiness plans and training

Required Skills & Qualifications
Robust knowledge of consumer electronics, especially projectors or AV devices
Hands-on experience with e-commerce customer support operations
Proven leadership and team-handling skills
Excellent problem-solving and analytical abilities
Solid communication skills (written and verbal)
Comfortable working with CRM/ticketing tools

Preferred Qualifications
Experience supporting products sold on major marketplaces
Understanding of firmware/software troubleshooting
Background in electronics, IT, or engineering

📌 Senior Technical Support Wzatco Projectors Bengaluru
🏢 Zeblaze Solutions
📍 Bengaluru