Receiving & Greeting visitors: Welcoming visitors and customers in a friendly way, and understanding the purpose of their visit.
Directing visitors: Guiding visitors to the concerned office or person
Visitor log maintenance, security protocols, and message handling beyond greeting and directing.
Answering phone calls: Answering, screening, and directing phone calls to the concerned department or person.
Taking messages and scheduling appointments from customers.
Tele calling Enhanced: Includes lead generation, follow-up calls, CRM updates, and tracking sales interactions, focusing more on customer outreach
Filing and recordkeeping: Performing basic filing and recordkeeping
Update self on projects, pricing, amenities, competitor analysis, client preferences and their USPs: Have knowledge of various projects, and schemes as well as capture competitor’s information and communicate to the management
Getting the inquiry form filled in by the respective customers.
Admin Work: Mail management, payment collection tracking,
and basic data entry, providing a more holistic role in office support.
Contributes to team effort by accomplishing related results as needed.
Take Booking from the customers, be updated on unit availability and update unit allotment tracker in the software.
Ensure Site visit of the prospects to the sites and demo units.
Make follow-up calls to customers for collection of due payments.
Keep a track of outstanding and due payment ageing of the customers.
Keep prospecting through social media and data base calling.
Update customer over the progress of construction of their booked units.
Update customer and other data base in the CRM software.
Any other task as assigned by Management as and when required.