A Telesales Executive is a sales qualified who sells products or services over the phone, and sometimes through email or messaging platforms.
Typical responsibilities include:
Calling potential or existing customers.
Explaining products or services and answering questions.
Understanding customer needs and recommending suitable solutions.
Persuading customers to make a purchase or book a service.
Following up on leads and maintaining customer relationships.
Recording customer interactions in a CRM or database.
Meeting daily, weekly, or monthly sales targets.
Key skills:
Solid verbal communication.
Persuasion and negotiation.
Active listening.
Confidence and patience.
Basic computer and CRM knowledge.
Ability to handle objections and rejection professionally.