Key Responsibilities:
Handle inbound and outbound customer calls.
Understand customer queries and provide accurate solutions.
Handle and resolve customer complaints professionally.
Maintain a positive and empathetic attitude while speaking with customers.
Update customer records and maintain call/ticket information.
Follow up on unresolved customer issues.
Escalate complex issues to the appropriate team when required.
Complete call logs and reports.
Skills required:
Excellent English and Hindi communication.
Valuable listening and interpersonal skills.
Customer-handling and problem-solving ability.
Basic computer knowledge.
Ability to handle multiple calls/tasks.