Emergency Call Handling: Answer incoming emergency calls calmly and efficiently, often working in a high-pressure setting. Gather critical information (location, nature of emergency, number of people involved) and use triage protocols to determine the priority of the situation.
Dispatch & Coordination: Immediately dispatch appropriate emergency services ambulances based on geographical proximity and the nature of the incident. Coordinate seamlessly with allied services.
System & Safety Monitoring: Identify hazards and track the status of emergency vehicles or personnel using GPS and Computer-Aided Dispatch (CAD) systems.
Incident Logging & Reporting: Accurately document every detail of the call and incident in digital databases. Maintain transparent logs of response times (e.g., vehicle dispatch latency) and generate shift reports.
📌 Call Center Executive Patna (India)
🏢 Zenplus Private
📍 India
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