Key Responsibilities -
Handle all client communication through calls and WhatsApp.
Receive orders, understand exact requirements and record order details accurately.
Coordinate with Accounts, Production and Dispatch for order processing and updates.
Check invoices, ledgers, outstanding payments and previous transactions in Tally when required.
Follow up professionally with clients regarding pending and overdue payments.
Resolve order, payment and service-related client queries.
Regularly follow up with existing and prospective clients for repeat orders and potential recent sales.
Inform clients about relevant products and identify additional sales prospects.
Maintain proper records and follow up until each matter is resolved.