JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVECompany: Good Leather

Position: Customer Support Executive

Department: Customer Support / E-commerce

Working Hours: 2:00 PM to 12:00 AM

Weekly Off: No weekly off

Leave: 2 emergency leaves per month, subject to company policy and management approval.

The Customer Support Executive will be responsible for handling customer queries, providing product information, resolving complaints, and ensuring a smooth customer experience through phone calls, WhatsApp, email, social media, and other communication channels.
Key ResponsibilitiesHandle customer inquiries through calls, WhatsApp, email, and social media.
Provide information regarding products, prices, availability, orders, shipping, returns, and exchanges.
Track orders and coordinate with the warehouse and courier partners.
Handle customer complaints professionally and provide timely solutions.
Coordinate returns, exchanges, cancellations, and refunds as per company policy.




Follow up with customers regarding pending orders and deliveries.
Maintain proper records of customer interactions and complaints.
Coordinate with sales, warehouse, accounts, and e-commerce teams.
Ensure timely responses to customer queries.
Maintain a polite, qualified, and helpful approach.
Report recurring customer issues to management.
Maintain confidentiality of customer information.
Perform other customer-support-related duties assigned by management.
RequirementsMinimum 12th Pass; Graduate preferred.
Experience in customer support, retail, e-commerce, or telecalling preferred.
Valuable communication skills in Hindi and English.
Basic knowledge of computers, WhatsApp, email, and Excel.
Positive problem-solving and listening skills.
Patient, polite, responsible, and customer-focused.

For Good Leather

HR Department

📌 Customer Support Executive Delhi
🏢 M/s Good Leather Garments
📍 Delhi