About the Role:

We're looking for an organized, and proactive Customer Success Representative to join our team! Your main role will be to connect with customers after they've purchased our services, check in on their experience, answer any questions, and ensure they're getting the best possible outcomes. You’ll be the heart of our customer care — keeping them informed, supported, and smiling.

What You’ll Do:
Conduct regular follow-up calls with customers to collect feedback
Check in on remedies/services provided to ensure effectiveness and satisfaction
Answer customer queries with patience, clarity, and professionalism
Offer helpful information about other services they may benefit from
Maintain detailed records of interactions and feedback
Spot and escalate any issues to the appropriate team
Keep the customer experience warm, and always positive
NO SALES : NO COLD CALLING : NO SALES TARGETS

What We’re Looking For:
Excellent English with a polished, warm,



and skilled communication style is essential
Excellent communication skills both verbal and written
Empathy, patience, and a genuine desire to help people
A proactive attitude and valuable listening skills
Experience in customer support, success, or service roles is a plus
Comfortable using CRM tools or willing to learn

Why Join Us:
Supportive team and positive work culture
Opportunities for growth and learning
Make a real impact on customer happiness and loyalty

A bit about us:

Sheelaa.com is the official platform of India’s leading numerologist and spiritual coach, Dr. Sheelaa M Bajaj. With a social presence of over 1 million followers and a growing global audience, we’re on a mission to make numerology and spiritual transformation more accessible, relatable, and impactful through content, community, and storytelling.

📌 Customer Support Executive Fresher Customer Experience Bengaluru (India)
🏢 Sheelaa.com
📍 India