Job Title: Inside Sales Executive, Location: Navi Mumbai, (Replacement of Anuradha Patel)

Role Overview

As an Inside Sales Executive, you will manage the early stage of the B2B sales cycle. Your role is to generate, engage, and qualify leads and convert them into sales-ready opportunities for Field Sales. You will own the first interaction with prospects, conduct structured discovery, assess lead quality, and ensure only well-qualified, compliant, and documented opportunities are handed over.

You will work closely with Pre-sales teams and Sales Account Managers to take clear go/no-go decisions on leads. Strong CRM discipline, clean handovers, and SLA adherence are essential. This is a process-driven role where outcomes matter more than activity volume.

Key Responsibilities

Lead Engagement, Generation & Qualification

- Handle inbound and outbound B2B leads from campaigns, databases, and referrals.
- Conduct first-level discovery calls with enterprise customers.
- Qualify leads using the BANT framework.
- Take lead quality go/no-go decisions in coordination with Pre-sales and Sales Account Managers.
- Ensure poor-quality or incomplete leads are filtered out before handover.

Meeting & Prospect Creation

- Generate qualified meetings for Field Sales teams.
- Share agenda, discovery notes, and account context prior to meetings.
- Create and update opportunities in CRM with accurate and complete information.

Lead Nurturing

- Nurture non-sales-ready leads through structured follow-ups and relevant content sharing.




- Maintain follow-up cadence and document all customer interactions.

CRM & Reporting Discipline

- Maintain strict CRM hygiene at all times.
- Update lead status, notes, next steps, and qualification details in real time.
- Submit weekly and monthly activity and performance reports.

Handover & SLA Adherence

- Prepare clear and complete lead handover documentation.
- Ensure SLA compliance for acknowledgment, first customer touch, and feedback.
- Support Field Sales post-handover for clarifications or follow-ups as required.

Compliance

- Follow DPDP and data privacy guidelines.
- Capture customer consent before outreach.
- Handle customer and prospect data responsibly.

Performance Metrics (KRAs)

- Sales Qualified Leads (SQLs) created.
- Qualified meetings generated and accepted.
- Lead-to-meeting conversion ratio.
- Lead quality feedback from Field Sales teams.
- CRM accuracy and SLA adherence.
- Compliance adherence.

Required Skills & Experience

- 3–7 years of experience in Inside Sales or B2B tele-sales.
- Excellent spoken and written English communication skills.
- Experience selling IT services, software, or enterprise solutions preferred.
- Strong discovery, questioning, and qualification skills.
- Hands-on experience with data mining tools such as Lusha, Apollo, LinkedIn, Zoho, or similar.
- Working knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, or equivalent.
- Strong process orientation and attention to detail. No shortcuts.

📌 Inside Sales Executive (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai