We are Having opening positions for Voice blended process for IT sector.

For more information CALL HR : Riyazy: (phone hidden).

Designation: Inbound executive

Role : Voice, Chat / Email process

Need language: Fluent in both Hindi & English

Location: Bangalore,White field

Shift timings: Rotational shifts.

Job role

Responsibilities

Handle inbound customer calls and manage service emails per defined SLAs Accurately authenticate customers and record interactions in CRM Resolve queries on accounts, cards, payments, digital banking;

Escalate as per SOP Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets Follow schedule adherence and real-time instructions from RTA/WFM Tag and update case dispositions; maintain email templates and tone guidelines Adhere to information security, data privacy and KYC guidelines Participate in training, nesting, and periodic re-certifications

Knowledge/Experience: Basic BFSI concepts: account types, card lifecycle,



dispute/chargeback basics Customer verification/KYC steps; awareness of compliance dos & don'ts Standard call/email handling SOPs; complaint & escalation handling

Technical Skills: ACD/EPBX and softphone usage; ticketing/CRM systems MS Office (Outlook, Excel basics), email etiquette tools/templates Typing speed 35 wpm; accuracy in data entry Competencies:

Explicit communication (English/Hindi); vernacular advantage Empathy, patience, problem solving Attention to detail and process discipline Resilience under volume spikes; teamwork

Pay: From ₹25,000.00 per month

Benefits

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Required)

Education:
- Bachelor's (Preferred)

Experience:
- Inbound voice blended process : 1 year (Required)

Language:
- Hindi (Preferred)

Work Location: In person

📌 Inbound voice blended process (Bengaluru)
🏢 Onzestt India
📍 Bengaluru