Role Purpose

Lead Swift Cargo’s Import FCL business with responsibility for end-to-end operations, profitability, customer service, carrier relationships and team performance

.

Key Responsibilities

- Own end-to-end Import FCL operations and service delivery.

- Own the Import FCL revenue and profitability for Swiftcargo.

- Drive revenue through current customers and current acquisitions

- Manage relationships with shipping lines, CFS/ICD, transporters and overseas agents.

- Negotiate freight rates, free time and commercial terms.

- Establish and monitor SOPs, SLAs and escalation mechanisms.

- Identify profitable trade lanes, commodities and customer segments.

- Grow Import FCL volumes and acquire/retain key customers.

- Ensure timely documentation, customs coordination and delivery.

- Lead, develop and performance-manage the Import FCL team.

- Track KPIs, MIS, profitability, TAT, customer complaints and operational performance.

- Ensure compliance with statutory,



shipping-line and company requirements.

Job Specification

- Proven experience managing and growing large customer portfolios, with demonstrated ability to acquire and retain key accounts.

- Proven track record of customer acquisition and new business development in Import FCL.

- Existing book of business / strong customer relationships within the Import FCL segment will be an advantage.

- Graduate; MBA/PG qualification in Logistics/Supply Chain would be an advantage.

- 15-20

years of relevant experience in freight forwarding/logistics

- Strong hands-on experience in

Import FCL

.

- Strong commercial and negotiation skills.

- Experience managing

P&L; / revenue / gross profit would be strongly preferred.

- Strong analytical, communication and stakeholder-management skills.

📌 Import Specialist (Mumbai)
🏢 Swift Cargo
📍 Mumbai