- Shift: Day shift
- Process: Voice Income Tax Process
- Languages
- Mandatory: Hindi & English
- Additional (preferred): Telugu, Tamil
- Communication: Basic communication skills required
- Work Mode: Work from Office only
- Location: Mysore
Roles & Responsibilities:
- Candidate needs to have 15 years of full-time education
. Proficient with basic computer knowledge .Handle customer interactions professionally and courteously across voice and non-voice channels
- Excellent website research & navigation skills
- Should be good in reading/understanding/interpretation of the content.
- Candidate should be versatile to work in 24*7 environments, comfortable to work in night shifts (Rotational)
- Excellent verbal, written communication, interpretation, and active listening skills
- Should have positive command over English Grammar and Fluency in English
- Should be able to manage outbound calls in a timely manner following the scripts when handling different subjects/scenarios
- Ability to quickly and efficiently assimilate process knowledge
- Effective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry
- No long leave in plan for at least next 1 year
- Work will be from office only ( No WFH)