HCLTech is hiring for OTC Collection - Bangalore /n Location : Bangalore /n Experience : /n Lead Analyst- 5 to 8 Years (Team handling experience mandatory) /n Responsibilities: /n /n

- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs

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- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.

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- Accountability for debt and cash targets achievement on a quarterly/monthly basis

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- Full compliance with all associated internal and Sarbox controls

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- Written / oral communication on open balances + reconciliation of accounts for portfolio

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- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management

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- Correct handling of UMCC as per ICMP guidelines

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- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections

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- Implementation of service stops/ remove stops according to process

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- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer

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- Participation in month end reporting closing activities in alignment with ICMP

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- Point of escalation for team members for complex issues.

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- Mentor for team, supporting and coaching on an ongoing basis.

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- Detection and help for process improvement opportunities for collection + system improvements

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- 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

/n /n Looking for candidate with an immediate to 30-day notice period. /n Interested candidates, kindly register below link /n HCLTech_O2C Collection_ Bangalore – Fill out form

📌 HCLTech is hiring for OTC Collection - Bangalore (Bengaluru)
🏢 HCLTech
📍 Bengaluru