Resident Manager (RM) – Gurgaon Role Overview We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings solid exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.
Key Responsibilities Resident Experience & Service Excellence - Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
- Handle resident queries, concerns, and escalations with professionalism and efficiency.
Property
Oversight - Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
- Coordinate with relevant teams to maintain service quality and resident satisfaction. Revenue & Occupancy Focus - Support occupancy growth through retention, relationship management, and upselling initiatives.
- Contribute to revenue targets through resident engagement and service excellence.
Financial
Accountability - Monitor cost efficiency and support profitability goals at the property level.
Team Collaboration - Work closely with internal teams and stakeholders to ensure seamless service delivery. Compliance & Standards - Ensure adherence to company policies, safety guidelines, and regulatory requirements.
Problem
Solving & Continuous Improvement - Resolve escalations with a customer-first approach.
- Identify opportunities to enhance service delivery and resident experience.
Mandatory Eligibility Criteria Educational
Qualification
- Bachelor’s degree in Hotel Management / Hospitality Management (IHM graduates preferred) Experience:
- Minimum 2+ years of experience in a five-star hotel
- Exposure to guest relations, front office, or luxury hospitality service roles Preferred Skill Set - Excellent communication and interpersonal skills
- Strong customer-centric mindset
- Professional personality with confidence and ownership
- Ability to multitask and manage high-expectation residents Application Details Interested candidates can share their updated resume at with the subject line: Application for Resident Manager | Gurgaon