This is a full-time, on-site role for a General Manager located in Yercaud, Tamil Nadu.

The General

Manager will oversee overall operations of The Brook Resorts & Spa, ensuring smooth functioning across departments such as guest services, operations, housekeeping, and food and beverage.

Responsibilities include managing team performance, ensuring guest satisfaction, overseeing budget management, implementing marketing strategies, and ensuring compliance with industry standards.

The General

Manager will also work to strengthen client relationships and create a positive experience for all staff and guests.

Role & responsibilities

Business & P&L; Ownership

- Drive end-to-end financial performance with a turnaround mindset - optimizing revenue streams, controlling costs, and improving margins.
- Develop and execute quarterly business plans aligned to Yercauds tourist cycles (weekend getaways, seasonal peaks).
- Build new revenue lines such as curated experiences, packages, and corporate retreats.
- Monitor KPIs rigorously and course-correct proactively to strengthen profitability.

Operations Excellence

- Standardize processes across Front Office, Housekeeping, F&B;, Spa, and Maintenance to bring the resort up to best-in-class operational benchmarks.
- Introduce structured SOPs and quality checks to improve consistency and reduce operational leakages.
- Oversee preventive maintenance programs to protect the property from hill-station wear & tear (moisture, monsoon damage).
- Implement lean processes to reduce inefficiencies and shorten turnaround time for service delivery.

Guest Experience Enhancement





- Lead a culture shift toward service excellence - elevating ratings across online platforms, OTAs and direct guest feedback.
- Introduce curated Yercaud-specific experiences such as guided coffee estate trails, nature walks, and local cultural add-ons.
- Institutionalize structured feedback loops to quickly resolve issues and exceed expectations.
- Enhance personalization through guest profiling, repeat-guest programs, and local touchpoints.

Marketing, Branding & Growth

- Drive a sharp turnaround of digital presence - improve OTA visibility as well as direct conversion rates, and social media engagement.
- Build and execute brand campaigns that position the resort as Yercauds premium nature retreat.
- Forge partnerships with local businesses, travel operators, and experience providers to expand market reach.
- Lead targeted campaigns to boost weekday occupancies, long stays, and premium category bookings.

People Leadership & HR Development

- Create a high-performance culture with explicit expectations, structured training, and cross-skilling programs.
- Recruit and retain talent suited for boutique resort operations; build a reliable bench across departments.
- Implement performance-linked incentives to drive accountability and service quality.




- Strengthen staff engagement and reduce attrition through mentoring and on-site leadership.

F&B; Oversight & Quality Improvement

- Strengthen menu engineering, kitchen efficiency, and food presentation to elevate guest experience.
- Introduce seasonal and local dishes reflective of Yercauds culture and produce.
- Ensure high hygiene and safety standards with regular audits and compliance checks.
- Improve revenue per cover through refined pricing, curated dining experiences, and upselling initiatives.

Maintenance, Safety & Compliance

- Lead a robust preventive maintenance strategy to enhance property life and reduce downtime.
- Ensure full compliance with health, safety, statutory, and environmental norms.
- Oversee waste management and eco-friendly initiatives suitable for a hill-station setting.
- Strengthen risk management with clear SOPs for emergencies, monsoon-related issues, and guest safety.

Preferred candidate profile 18+ years of proven experience managing a resort, boutique hotel, or hospitality property.

- Strong financial, marketing, and customer acumen, with hands-on operational leadership.
- Experience in hill-station or remote property operations is a plus.
- Excellent guest relations, people management, and crisis-handling skills.
- Comfortable staying on-site and managing 24/7 operations.
- Experience in proficiently managing operations in a multi-promoter management setup.
- Experience in driving implementation of relevant technology to streamline and optimize marketing and operations.
- Must have fluent in English and Tamil. Proficiency in Hindi and other regional languages strongly preferred.

📌 General Manager - The Brook Resorts & Spa (Yercaud)
🏢 The Brook Resorts
📍 Yercaud