Job Title: Front Office Executive

Department: Front Office / Administration

Industry: Healthcare / Hospital

Experience: 1–3 years preferred

Job Summary

We are looking for a professional and courteous Front Office Executive to manage the reception and front-desk operations of our hospital. The candidate will be responsible for greeting patients and visitors, handling enquiries, coordinating appointments, maintaining records, and ensuring a smooth patient experience.

Candidates with prior experience in a hospital, clinic, diagnostic centre, or healthcare environment will be preferred.

Key Responsibilities

- Welcome and assist patients, attendants, and visitors in a professional manner.
- Handle front-desk enquiries, telephone calls, and patient queries.
- Schedule and coordinate patient appointments with doctors and departments.
- Manage patient registration and maintain accurate records.
- Coordinate with doctors, nursing staff, billing, laboratory, pharmacy, and other departments.
- Guide patients and attendants regarding hospital services and procedures.
- Handle basic billing, cash/receipt-related activities, if required.
- Maintain confidentiality of patient information and hospital records.
- Manage visitor entries and other front-office documentation.
- Handle patient feedback and escalate complaints to the concerned department.
- Ensure the reception area is clean, organized, and welcoming.




- Perform other administrative/front-office duties as assigned.

Candidate Requirements
- Graduate or equivalent qualification; healthcare/hospital administration qualification is an advantage.
- Hospital/healthcare front-office experience is strongly preferred.
- Good communication and interpersonal skills.
- Polite, patient, and skilled approach when dealing with patients and attendants.
- Basic computer knowledge, including MS Office and hospital management software.
- Ability to multitask and work effectively in a hospital environment.
- Good knowledge of Hindi and English; knowledge of the local language will be an advantage.
- Willingness to work in shifts, including weekends, if required.

Preferred Candidate Profile Candidates with previous experience in hospitals, clinics, diagnostic centres, or other healthcare organizations will be given preference. Experience in patient registration, appointment scheduling, billing coordination, and hospital front-desk operations will be an added advantage.

Key Skills

- Patient Handling & Customer Service
- Front Desk Management
- Appointment Scheduling
- Telephone Etiquette
- Hospital Coordination
- Computer & MS Office Skills
- Communication & Interpersonal Skills
- Problem Solving
- Professional and Courteous Behaviour

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Zirakpur)
🏢 Mehar Hopital
📍 Zirakpur